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As the year comes to a close, I’ve found myself reflecting, not just on what’s been done, but on what’s been felt, learned, and shared along the way. Improving Futures didn’t grow from a business plan alone. It grew from conversations. From cups of coffee. From quiet moments of listening. From families, carers, and individuals trusting me with their stories and from deep belief that people deserve to feel heard, understood, and supported. This year has been one of courage. Co

It might not sound like much, a coffee and a chat. But for many people, it can be the difference between feeling invisible and feeling seen. In a world that often feels rushed, noisy, and overwhelming, simple human connection can get lost. Yet time and time again, I’ve seen how powerful it is when people are given space to just be, without pressure, expectations, or judgement. That’s the heart of our Coffee & Chat and community wellbeing groups at Improving Futures. These are

There’s a moment when you realise that listening,  really listening, can change everything. For me, that realisation came after years of working in entirely different worlds. I spent a long time managing people and operations in the building trade and manufacturing, and later found myself supporting individuals and families through care and advocacy. On paper, those jobs couldn’t be more different. But underneath them both was the same drive: to help people feel seen, underst