Privacy Policy

The Information We Collect

Depending on the service provided, we may collect:

• Personal details: name, address, email address, telephone number

• Family and representative details: next of kin, carers, emergency contacts

• Health, care or education information (where relevant to support)

• Safeguarding-related information

• Communication records (emails, messages, notes from meetings)

• Financial information (for invoicing and payments only)

We only collect information that is necessary to provide safe, appropriate support.

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Special Category Data

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Some of the information we process (such as health, disability or education details) is classed as special category data under UK GDPR.

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We process this information only when:

• it is necessary to provide advocacy or support

• we have explicit consent or

• it is required for safeguarding, legal obligations, or vital interests

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We apply additional safeguards to protect this information.

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Why We Collect Your Information

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We use your information to:

• provide advocacy, companionship and support services

• understand needs and preferences

• maintain accurate care and support records

• communicate with you and, where appropriate, your family or representatives

• meet safeguarding duties

• manage referrals, scheduling and service delivery

• issue invoices and keep financial records

• comply with legal and regulatory requirements

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Lawful Basis for Processing

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Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given clear permission

• Legitimate interests – to deliver support services appropriately

• Legal obligation – including safeguarding and record-keeping duties

• Vital interests – where processing is necessary to protect someone’s safety

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For special category data, we rely on:

• explicit consent, and/or

• safeguarding and social care exemptions, and/or

• vital interests

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You may withdraw consent at any time where consent is the lawful basis.

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Sharing Your Information

We do not sell your data.

We only share information:

• with your consent

• with family members or representatives where appropriate

• with professionals or agencies involved in your support

• where required by law (for example safeguarding concerns or court orders)

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All sharing is proportionate and recorded.

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How We Keep Your Information Secure

We take data security seriously. Measures include:

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• secure digital storage with restricted access

• password-protected systems

• secure handling of paper records

• limiting access to those who need it

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We regularly review our data handling practices.

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How Long We Keep Information

We retain records for up to 6 years after services end, unless:

• a longer period is required by law, or

• safeguarding reasons apply

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After this time, data is securely deleted or destroyed.

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Children and Vulnerable Individuals

We may process information relating to:

• vulnerable adults

• children and young people

• parents, carers and representatives

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We handle this information with particular care and in line with safeguarding responsibilities.

Your Rights